A ticketing system is the most widely used means of communication that web hosting companies offer to their clients. It is typically part of the billing account and is the fastest way to solve an issue that requires a certain amount of time to investigate or that needs to be forwarded to a server administrator. In this way, all replies added by either side will be kept in one and the same location in the event that somebody else needs to work on the issue in question and the information in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, which implies that you will have to sign in and out of at least 2 accounts in order to do a particular procedure or to contact the company’s customer support team. In case you would like to manage a number of domains and each one of them is hosted in its very own account, you’ll need to use even more accounts at the same time. Also, it might take a significant period of time for the provider to reply to your ticket request.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting feature an integrated trouble ticket system, which is an essential part of our in-house created Hepsia hosting Control Panel. In stark contrast with other similar tools, Hepsia will enable you to manage everything related to the hosting service itself in the exact same location – invoices, files, emails, trouble tickets, etc., avoiding the need to sign in and out of different admin consoles. If you’ve got any pre-sales or technical questions or any difficulties, you can post a ticket with a couple of clicks without the need to sign out of your hosting Control Panel. During the process, you can select a category and our system will present you with a number of educational articles, which will provide you with additional info and which may help you resolve any specific problem even before you actually send a ticket. We guarantee a trouble ticket response time of maximum 1 hour, even in case it is a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The support ticket system that we’re using is built into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting, so you will not need a different support platform to get in touch with our technical support staff – you can do it on the spot as soon as you bump into a predicament. Opening a new ticket requires several clicks and finding an older one is just as simple. With our smart search filter, you can quickly track down any ticket that you have submitted in the past. You can post a ticket at any moment whatsoever as our customer care staff members are on duty 7 days a week and reply in no more than 60 minutes, although it seldom takes this much to get a response. With the Hepsia Control Panel, you will have everything in one place and you can forget about needing to go through 2 or more platforms to solve a simple issue.