In case you've ever had a shared hosting account in the past or you have dealt with any other type of online service, you're probably well aware from your personal experience that for a lot of things it's better to talk to a live person on the phone rather than exchange tickets or email messages. If you want to know more about a specific service before you decide to buy it or when something small-scale should be done, for example, it is easier and a lot faster to do it live. When you can seek the advice of representatives over the phone, it's very likely that you're working with a real website hosting provider, not just a reseller. The type of support that you can get over the telephone may differ between different suppliers - from standard matters to expert tech support. Generally most of the suppliers will offer you pre-sales assistance and 1st level telephone support, while more complex technical matters are handled via electronic mail or tickets.

Phone Support in Shared Hosting

We know that being able to talk to a live agent is rather important, that's why we have 3 support lines all around the world (USA, UK and Australia) and you will be able to contact us over the phone for fourteen hours every day. In case you consider getting one of our Linux shared hosting, for instance, you'll be able to phone us and find more about our solutions before you order in order to make sure that we do match all system requirements for your sites. After the order, you'll be able to get in touch with us about all the sales and / or billing problems you may experience, or receive any type of general or basic tech information that you need. We have aimed to find the optimal balance between phone and ticket support, so for strictly technical matters you will have to use the ticketing system, which will make it easier to monitor the communication along with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we offer feature live phone support for 14 hours a day. If you're not sure which plan is suitable for your web sites, you want to find out more about the package's specifications or you need any other type of information about our solutions, you are able to call any of the local telephone numbers that we have in the U.S.A., Great Britain and Australia and our support agents will help you. If you currently own an account, you are able to get in touch with us about sales and general matters, although we are often able to help with many tech issues as well. For strictly technical issues you need to take advantage of our built-in ticketing system where the conversation between you and our technical support team will be in 1 place, which is the best option if the trouble requires extra time to be dealt with or it has to be escalated to our sysadmins.